Frequently asked questions

Below are a few of the most frequently asked questions we have encountered. If, however, you do not find the answers you are looking for, we invite you to contact us directly and a representative will gladly get back to you within 24 hours.


Our products

Why are other Stone Resin bathtubs found online so much more expensive?
Badeloft sells its products directly to its clients and rarely does business with retailers and wholesalers. So we can offer you products at the most competitive price. See more at „Best-Price-Guarantee

Are there differences in the product dimensions in matte and glossy?
Due to the unique characteristics in the matte and glossy finish there may be minimal differences in the sizes.

What is included in the shipment of the bathtubs?
The shipment includes the bathtub, drain, pop-up plug to connect the drain to your water pipes. The majority of our bathtubs come with built-in overflow protection included. Please refer to each product’s data sheet in downloads for more information.

What is included in the shipment of the stand-alone sink?
The shipment includes the sink, drain system and pop-up plug. Some of our sinks come with built-in overflow protection included. Please refer to each product’s data sheet in downloads for more information.

What is included in the shipment of the wall-mounted sinks?
All wall-mounted sinks include a drain system and stainless steel brackets, complete with hardware for easy installation. Please note that not all of our wall-mounted sink models feature the pop-up plug or built-in overflow protection. Please refer to each product’s data sheet in downloads for more information.

What is included in the shipment of the counter-top sinks?
All counter-top sinks include a drain and pop-up plug. Please note that our counter top sinks do not include the built-in overflow protection feature like our other products. Please refer to each product’s data sheet in downloads for more information.

Is the weight of the tub something I should consider when buying a bathtub?
Provided that the building is structurally sound, the weight of the filled bathtub (i.e., approximately the weight of 5 adults) should not be of concern. If you do not know if your building can support this weight, please consult an engineer/architect.

What is the insulation capacity or heat capacity of Stone Resin?
The insulation capacity of Stone Resin is very efficient; however, the surface area of the bathtub is large and hot water evaporates. To extend your bathing time for as long as possible, we recommend that you run the water hot to start and cool it down as the bath fills up.

What is the difference between a matte and gloss finish?
Matte material is less glossy and can be easily treated with sandpaper. Gloss material naturally has more reflective properties and cannot be treated with sandpaper. To see these two styles for yourself, please feel free to request a „free Stone Resin material sample“.

Do the sinks already have holes for the faucets?
All of our freestanding sinks, wall-mounted sinks and counter-top sinks are delivered without sink holes for the faucets. This way, you have the choice to use either an in-wall faucet or a regular faucet. The sink holes for the faucets can be easily drilled in.

Showroom

Are thereonly showrooms in Berlin, Germany?
The most showrooms we have in Germany. But you can also visit showrooms in France, Switzerland, Netherlands, Ukraine and in the USA.

More information you get on our showroom page.

Ordering and payment options

How can I order your products?
In a personal conversation with one of our trained representatives, we will fix a delivery date that best suits your needs, subject to the availability of the product(s). In this context, we also have the ability to address and clarify all open questions. Afterwards, we will send you email confirmation of your purchase order.

When do I have to pay for the product?
All amounts shall be paid in full when ordered.

Can I pay in cash at pickup or delivery?
Please ask us in which countries cash on delivery is available.

Do you deliver in other countries?
Of course, we delivery all our products in different countries. Please ask us, in which country you would like to have our prodcuts and we will calculate the shipping costs.

How far in advance should I order Badeloft products?
It depends. We stock many of our products and can promptly ship them. However, some products may have delivery times of up to 8 weeks. We recommend that you get in touch with a Badeloft representative so that we can discuss availability and a delivery timeframe.

What is your return policy?
If you are not satisfied with your purchase, you may return your product within 14 days from the day that your product was delivered. In the event that 14 days has passed, the return of your product is within our sole discretion; however, we strive to be as accommodating as possible. If you would like to exchange your product for a different Badeloft product, we would be happy to discuss your options.

Delivery

Can I choose my exact desired delivery date?
We use Raben Logistics to ship bathtubs paletts. You will receive a call from a Raben Logistics team to arrange a delivery date.

Does the shipping company bring the products into my house?
No. The bathtub is delivered curbside. The shipping company cannot move our products into your home. They can, however, bring the bathtub into your garage so that it stays dry while you make further arrangements.

How is the bathtub packaged when delivered to my home?
We take pride in the safe packaging and delivery of our products. All bathtubs are delivered on a large, wooden pallet inside of a heavy-duty cardboard box. These cardboard boxes can then be recycled or reused in the playroom as small houses or forts for children.

What happens if the bathtub is damaged during delivery?
Please check your product promptly upon delivery for any visible damage. If the product has in fact been damaged, please contact Badeloft as soon as possible to resolve.

Installation

You can find a detailed manual for the installation of the products in Downloads.

Maintenance

How do I care for my Badeloft products?
Badeloft bathtubs and sinks can be easily cleaned with common household cleaning products. Do NOT use acidic cleaners as they will corrode the Stone Resin.

What if my tub gets scratched or stained?
If you find a stubborn scratch or a stain, you can remove it using fine sandpaper. Sandpaper is also a great way to renew your bathtub after several years of use.

Is it possible to repair broken areas of my tub?
A break-off caused by an accident can easily be repaired with our emergency kit. Badeloft will happily provide you with an emergency kit upon request.

Can I use bath oils?
Yes, there is nothing wrong with using bath oils in our bathtubs. Just remember to rinse off the bathtub after you use it in order to prevent unwanted sediments from settling in your tub.



Do you have questions?

If you have questions about our products, don't hesitate to contact us.
We are available from monday until friday from 9 am until 5 pm: +49 (0)30 236 077 826.